Response status and error codes

Code lists:

• HTTP status codes
• API Status codes
  • General status codes
  • Voice status codes
  • Push notification status codes
• Error codes
  • General error codes
  • Voice error codes
  • Push notification error codes
  • Email error codes
  • Chat error codes
  • Mobile Identity error codes

HTTP status codes

---

Every HTTP transaction has a status code sent back by the server to define how the server handled the transaction. The most common statuses you may have encountered are 200 OK and 404 Not Found.

Learn more about HTTP status codes here.

 

API Status codes

---

Besides the standard HTTP status code, the status object may be returned as part of the API response message, delivery report or message log.

Status object example:

• JSON

{  
   "groupId":3,
   "groupName":"DELIVERED",
   "id":5,
   "name":"DELIVERED_TO_HANDSET",
   "description":"Message delivered to handset"
}	
  

General status codes

PENDING (group id: 1) - general status codes

The message has been processed and sent to the next instance i.e. mobile operator.

Id	Status
3	PENDING_WAITING_DELIVERY Message has been processed and sent to the next instance i.e. mobile operator with request acknowledgment from their platform. Delivery report has not yet been received and is awaited, so the status is still pending.
7	PENDING_ENROUTE Message has been processed and sent to the next instance i.e. mobile operator.
26	PENDING_ACCEPTED Message has been accepted and processed, and is ready to be sent to the next instance i.e. operator.

UNDELIVERABLE (group id: 2) - general status codes

The message has not been delivered.

Id	Status
4	UNDELIVERABLE_REJECTED_OPERATOR Message has been sent to the operator, whereas the request was rejected, or a delivery report with status “REJECTED” was reverted.
9	UNDELIVERABLE_NOT_DELIVERED Message has been sent to the operator, but has failed to deliver, since a delivery report with status “UNDELIVERED” was reverted from the operator.

DELIVERED (group id: 3) - general status codes

The message has successfully been processed and delivered.

Id	Status
2	DELIVERED_TO_OPERATOR Message has been successfully sent and delivered to the operator.
5	DELIVERED_TO_HANDSET Message has been successfully processed and delivered to the recipient.

EXPIRED (group id: 4) - general status codes

The message has been sent and has either expired due to pending past its validity period (our platform default is 48 hours), or the delivery report from the operator has reverted the expired as a final status.

Id	Status
15	EXPIRED_EXPIRED The message was received and sent to the operator. However, it has been pending until the validity period has expired, or the operator returned EXPIRED status in the meantime.
29	EXPIRED_DLR_UNKNOWN The message has been received and forwarded to the operator for delivery. However, the delivery report from the operator has not been formatted correctly, or has not been recognized as valid.

REJECTED (group id: 5) - general status codes

The message has been received but has either been rejected by Infobip, or the operator has reverted Rejected as final status.

Id	Status
6	REJECTED_NETWORK Message has been received, but the network is either out of our coverage or is not set up on your account. Your Account Manager can inform you on the coverage status or set up the network in question.
8	REJECTED_PREFIX_MISSING Message has been received but has been rejected as the number is not recognized due to an incorrect number prefix or number length. This information is different for each network and is regularly updated.
10	REJECTED_DND Message has been received and rejected due to the user being subscribed to DND (Do Not Disturb) services, disabling any service traffic to their number.
11	REJECTED_SOURCE Your account is set to accept only registered sender IDs while the sender ID defined in the request has not been registered on your account.
12	REJECTED_NOT_ENOUGH_CREDITS Your account is out of credits for further submission - please top up your account. For further assistance in topping up or applying for online account top up service, you may contact your Account Manager.
13	REJECTED_SENDER The sender ID has been blacklisted on your account via Infobip websites portals - please remove the blacklist on your account or contact Support for further assistance.
14	REJECTED_DESTINATION The destination number has been blacklisted either at the operator request or on your account via Infobip websites portals - please remove the blacklist on your account via portal.infobip.com or contact Support for more information.
17	REJECTED_PREPAID_PACKAGE_EXPIRED Account credits have expired past their validity period - please top up your sub account with credits to extend the validity period.
18	REJECTED_DESTINATION_NOT_REGISTERED Your account has been set up for submission only to a single number for testing purposes - kindly contact your Account Manager to remove the limitation.
19	REJECTED_ROUTE_NOT_AVAILABLE Message has been received on the system, however, your account has not been set up to send messages i.e. no routes on your account are available for further submission. Your Account Manager will be able to set up your account based on your preference.
20	REJECTED_FLOODING_FILTER Message has been rejected due to an anti-flooding mechanism. By default, a single number can only receive 20 varied messages and 6 identical messages per hour. If there is a requirement, the limitation can be extended per account on request to your Account Manager.
21	REJECTED_SYSTEM_ERROR The request has been rejected due to an expected system error, please retry the submission or contact our technical support team for more details.
23	REJECTED_DUPLICATE_MESSAGE_ID The request has been rejected due to a duplicate message ID specified in the submit request, while message IDs should be a unique value. For more information, please revisit https://dev.infobip.com/docs/bulk-id-and-message-id.
24	REJECTED_INVALID_UDH Message has been received and our system detected the message was formatted incorrectly because of either an invalid ESM class parameter (fully featured binary message API method) or an inaccurate amount of characters when using esmclass:64 (UDH). For more information feel free to visit the below articles or contact our Support team for clarification. User Data Header Concatenated SMS
25	REJECTED_MESSAGE_TOO_LONG Message has been received, but the total message length is more than 25 parts or message text which exceeds 4000 bytes as per our system limitation.
51	MISSING_TO The request has been received, however, the “to” parameter has not been set or it is empty, i.e. there must be valid recipients to send the message.
52	REJECTED_DESTINATION The request has been received, however the destination is invalid - the number prefix is not correct as it does not match a valid number prefix by any mobile operator. Number length is also taken into consideration in verifying number validity.

Voice status codes

REJECTED (group id: 5) - Voice status codes

The message has been received but has either been rejected by Infobip, or the operator has reverted rejected as final status.

Id	Status
53	REJECTED_INVALID_AUDIO_FILE_URL The URL of the audio file is invalid and could not be read properly.
54	REJECTED_UNSUPPORTED_LANGUAGE The language submitted within the request is not supported and request couldn’t be processed correctly.
55	REJECTED_MESSAGE_IS_EMPTY Native to Voice services, this status is returned in case there is no text sent in your Voice message request.
56	REJECTED_INVALID_NOTIFY_URL Native to Voice services, this status is returned in case the notifyUrl parameter is not formatter properly. Please revisit the documentation here.
57	REJECTED_INVALID_NOTIFY_CONTENT_TYPE Native to Voice services, this status is returned in case the notifyContentType parameter is not formatted properly. Please revisit the documentation here.
58	REJECTED_INVALID_DTMF_SIGN Defined value for repeating message is invalid and must be a positive number.
59	REJECTED_INVALID_DTMF_TIMEOUT Defined value for the waiting period is invalid and must be a positive number.
60	REJECTED_INVALID_RING_TIMEOUT Defined value for the duration of the call is invalid and must be a positive number.
61	REJECTED_INVALID_CALL_TIMEOUT Defined value for the total period of the call is invalid and must be a positive number.
62	REJECTED_INVALID_MACHINE_DETECTION The action which attempts to detect answering machines at the beginning of the call is invalid.
63	REJECTED_INVALID_ACTIONS Actions submitted in HTTP API request are invalid.
64	REJECTED_INVALID_ACTION_GROUPS Action groups submitted in HTTP API request are invalid.

Push notifications status codes

UNDELIVERABLE (group id: 2) - push notifications status codes

The message has not been delivered.

Id

Status

66

UNDELIVERABLE_NO_DESTINATION The status occurs when in a Push API call in object TO defined filter which doesn’t resolve any pushRegistrationIds as destinations for Push delivery. Field to is used to query the message recipient segment. For example, you can try to target according to a “tag” which doesn’t exist at any of instances of requested ApplicationCode, then it will return “no destinations” as we couldn’t find anything that would satisfy the requested conditions in our database. In another example, you may want to target all application instances (devices) with the Android OS. In this case, you have to use CloudType: GCM and API internally will resolve all destinations and will send the message to all android devices linked to the requested ApplicationCode. You can also check your valid registrations by using filtering in our web interface. You can more information about User Data at our SDK pages: iOS and Android.

REJECTED (group id: 5) - push notifications status codes

The message has been received but has either been rejected by Infobip, or the operator has reverted rejected as final status.

Id

Status

65

REJECTED_NO_APPLICATION The status occurs when an invalid or non existent ApplicationCode is used in the field from in a Push API call. Each application profile has its own unique ApplicationCode. ApplicationCode is used in SDK as a key identifier for the Application installed on an end user’s device being able to communicate with our platform. For the paired device + installed app pushRegistrationId is issued and it is uniquely linked to ApplicactionCode. It’s possible to get all available applications here. Or check configuration here.

Error codes

---

Error object can be returned as part of the send message response or Delivery report response.

Error object example:

• JSON

{  
   "groupId":0,
   "groupName":"OK",
   "id":0,
   "name":"NO_ERROR",
   "description":"No Error",
   "permanent":false
}	
  

General error codes

OK (group id: 0) - general error codes

The request has been completed successfully.

Id	Permanent	Error
0	false	NO_ERROR There is no error description provided. Mostly returned for successful delivery or when error code was not returned by the operator.

HANDSET_ERRORS (group id: 1) - general error codes

The request has not been completed due to handset related issues.

Id	Permanent	Error
1	true	EC_UNKNOWN_SUBSCRIBER The number does not exist or it has not been assigned to any active subscriber in the operator’s user database.
5	false	EC_UNIDENTIFIED_SUBSCRIBER Unidentified Subscriber
6	false	EC_ABSENT_SUBSCRIBER_SM The subscriber is detected unavailable, as there was no paging response from the handset. This is often due to the handset being switched off or in low signal area. Applies to MAP protocol version 3.
7	false	EC_UNKNOWN_EQUIPMENT The mobile device has not been recognized by EIR (Equipment Identity Register), during device verification on MAP protocol level at operator’s infrastructure.
8	false	EC_ROAMING_NOT_ALLOWED The subscriber is currently in roaming at another country or other operator’s infrastructure - roaming delivery is not guaranteed due to lack of roaming agreements between many different operator.
9	true	EC_ILLEGAL_SUBSCRIBER Illegal Subscriber
11	true	EC_TELESERVICE_NOT_PROVISIONED The subscriber’s mobile service has been suspended by the operator.
12	true	EC_ILLEGAL_EQUIPMENT Illegal Equipment
13	false	EC_CALL_BARRED Message is rejected due to barring of message service, blocking is set by operator or subscriber for the number.
21	false	EC_FACILITY_NOT_SUPPORTED Facility Not Supported
27	false	EC_ABSENT_SUBSCRIBER The subscriber is offline in the network, as confirmed by the handset’s paging response. This is often due to the handset being switched off.
31	false	EC_SUBSCRIBER_BUSY_FOR_MT_SMS Subscriber Busy For Mt SMS
32	false	EC_SM_DELIVERY_FAILURE SM Delivery Failure
33	false	EC_MESSAGE_WAITING_LIST_FULL Message Waiting List Full
34	false	EC_SYSTEM_FAILURE System Failure
35	false	EC_DATA_MISSING Data Missing
36	false	EC_UNEXPECTED_DATA_VALUE Unexpected Data Value
255	false	EC_UNKNOWN_ERROR Unknown Error
256	false	EC_SM_DF_MEMORYCAPACITYEXCEEDED There has been a mobile subscriber equipment error, whereas the handset memory has been exceeded.
257	false	EC_SM_DF_EQUIPMENTPROTOCOLERROR There has been a mobile subscriber equipment error.
258	false	EC_SM_DF_EQUIPMENTNOTSM_EQUIPPED There has been a mobile subscriber equipment error.
259	false	EC_SM_DF_UNKNOWNSERVICECENTRE There has been a mobile subscriber equipment error.
260	false	EC_SM_DF_SC_CONGESTION There has been a mobile subscriber equipment error.
261	false	EC_SM_DF_INVALIDSME_ADDRESS There has been a mobile subscriber equipment error.
262	false	EC_SM_DF_SUBSCRIBERNOTSC_SUBSCRIBER There has been a mobile subscriber equipment error.
500	false	EC_PROVIDER_GENERAL_ERROR General network protocol error, caused by of incompatible operator network protocol versions or parameters between two network components.
502	false	EC_NO_RESPONSE The message has been successfully processed and forwarded to the operator, but no response was returned from the operator upon message submit request, or such error was reverted by the operator. The error also applies to similar errors on SS7 network level.
503	false	EC_SERVICE_COMPLETION_FAILURE General network protocol error, caused by incompatible operator network protocol versions or parameters between two network components.
504	false	EC_UNEXPECTED_RESPONSE_FROM_PEER General network protocol error, caused by incompatible operator network protocol versions or parameters between two network components.
507	false	EC_MISTYPED_PARAMETER General network protocol error, caused by incompatible operator network protocol versions or parameters between two network components.
508	false	EC_NOT_SUPPORTED_SERVICE General network protocol error, caused by incompatible operator network protocol versions or parameters between two network components.
509	false	EC_DUPLICATED_INVOKE_ID General network protocol error, caused by incompatible operator network protocol versions or parameters between two network components.
1024	false	EC_OR_APPCONTEXTNOTSUPPORTED General network protocol error, caused by incompatible operator network protocol versions or parameters between two network components.
1025	false	EC_OR_INVALIDDESTINATIONREFERENCE General network protocol error, caused by incompatible operator network protocol versions or parameters between two network components.
1026	false	EC_OR_INVALIDORIGINATINGREFERENCE General network protocol error, caused by incompatible operator network protocol versions or parameters between two network components.
1027	false	EC_OR_ENCAPSULATEDAC_NOTSUPPORTED General network protocol error, caused by incompatible operator network protocol versions or parameters between two network components.
1028	false	EC_OR_TRANSPORTPROTECTIONNOTADEQUATE General network protocol error, caused by incompatible operator network protocol versions or parameters between two network components.
1029	false	EC_OR_NOREASONGIVEN General network protocol error, caused by incompatible operator network protocol versions or parameters between two network components.
1030	false	EC_OR_POTENTIALVERSIONINCOMPATIBILITY General network protocol error, caused by incompatible operator network protocol versions or parameters between two network components.
1031	false	EC_OR_REMOTENODENOTREACHABLE Mobile subscriber was not reachable due to a network operator protocol error.
1152	false	EC_NNR_NOTRANSLATIONFORANADDRESSOFSUCHNATURE Mobile subscriber was not reachable due to a network operator protocol error.
1153	false	EC_NNR_NOTRANSLATIONFORTHISSPECIFICADDRESS No Translation For This Specific Address
1154	false	EC_NNR_SUBSYSTEMCONGESTION Mobile subscriber was not reachable due to a network operator protocol error.
1155	false	EC_NNR_SUBSYSTEMFAILURE Mobile subscriber was not reachable due to a network operator protocol error.
1156	false	EC_NNR_UNEQUIPPEDUSER Mobile subscriber was not reachable due to a network operator protocol error.
1157	false	EC_NNR_MTPFAILURE Mobile subscriber was not reachable due to a network operator protocol error.
1158	false	EC_NNR_NETWORKCONGESTION Mobile subscriber was not reachable due to a network operator protocol error.
1159	false	EC_NNR_UNQUALIFIED Mobile subscriber was not reachable due to a network operator protocol error.
1160	false	EC_NNR_ERRORINMESSAGETRANSPORTXUDT Mobile subscriber was not reachable due to a network operator protocol error.
1161	false	EC_NNR_ERRORINLOCALPROCESSINGXUDT Mobile subscriber was not reachable due to a network operator protocol error.
1162	false	EC_NNR_DESTINATIONCANNOTPERFORMREASSEMBLYXUDT Mobile subscriber was not reachable due to a network operator protocol error.
1163	false	EC_NNR_SCCPFAILURE Mobile subscriber was not reachable due to a network operator protocol error.
1164	false	EC_NNR_HOPCOUNTERVIOLATION Mobile subscriber was not reachable due to a network operator protocol error.
1165	false	EC_NNR_SEGMENTATIONNOTSUPPORTED Mobile subscriber was not reachable due to a network operator protocol error.
1166	false	EC_NNR_SEGMENTATIONFAILURE Mobile subscriber was not reachable due to a network operator protocol error.
1281	false	EC_UA_USERSPECIFICREASON Message was aborted by network peer because of a network protocol error.
1282	false	EC_UA_USERRESOURCELIMITATION Message was aborted by network peer because of a network protocol error.
1283	false	EC_UA_RESOURCEUNAVAILABLE Message was aborted by network peer because of a network protocol error.
1284	false	EC_UA_APPLICATIONPROCEDURECANCELLATION Message was aborted by network peer because of a network protocol error.
1536	false	EC_PA_PROVIDERMALFUNCTION Message was aborted due to other network protocol errors
1537	false	EC_PA_SUPPORTINGDIALOGORTRANSACTIONREALEASED Message was aborted due to other network protocol errors
1538	false	EC_PA_RESSOURCELIMITATION Message was aborted due to other network protocol errors
1539	false	EC_PA_MAINTENANCEACTIVITY Message was aborted due to other network protocol errors
1540	false	EC_PA_VERSIONINCOMPATIBILITY Message was aborted due to other network protocol errors
1541	false	EC_PA_ABNORMALMAPDIALOG Message was aborted due to other network protocol errors
1792	false	EC_NC_ABNORMALEVENTDETECTEDBYPEER Message was aborted due to other network protocol errors
1793	false	EC_NC_RESPONSEREJECTEDBYPEER Message was aborted due to other network protocol errors
1794	false	EC_NC_ABNORMALEVENTRECEIVEDFROMPEER Message was aborted due to other network protocol errors
1795	false	EC_NC_MESSAGECANNOTBEDELIVEREDTOPEER Message was aborted due to other network protocol errors
1796	false	EC_NC_PROVIDEROUTOFINVOKE Message was aborted due to other network protocol errors

USER_ERRORS (group id: 2) - general error codes

User error occurred.

Id	Permanent	Error
2049	true	EC_IMSI_BLACKLISTED IMSI blacklisted.
2052	true	EC_BLACKLISTED_DESTINATIONADDRESS The destination number has been blacklisted either at the operator request or on your account via Infobip web portals - please remove the blacklist on your account via portal.infobip.com or contact Support for more information.
2053	true	EC_BLACKLISTED_SENDERADDRESS The sender number has been blacklisted either at the operator request or on your account via Infobip web portals - please remove the blacklist on your account via portal.infobip.com or contact Support for more information.
2053	true	EC_SOURCE_ADDRESS_BLACKLISTED Source address is blacklisted on infobip account.
4096	true	EC_INVALID_PDU_FORMAT Invalid PDU Format.
4099	true	EC_MONTHLY_LIMIT_REACHED Your account mothly credit limit has been reached. For further financial assistance, please contact your account manager.
4100	true	EC_MESSAGE_CANCELED The request was received, but has not been sent to the next instance within its validity period, and is expired with the appropriate error code EC_MESSAGE_CANCELED, or the same error code was reverted from the operator.
4101	true	EC_VALIDITYEXPIRED The message was sent to the next instance, and has not been delivered within the message validity period, thus it is expired with the appropriate error code EC_VALIDITYEXPIRED or the error code was reverted from the operator.
4102	true	EC_NOTSUBMITTEDTOSMPPCHANNEL Inbound SM can not be transfered via SMPP due the lack of SMPP conectivity.
4103	true	EC_DESTINATION_FLOODING Related to status REJECTED_FLOODING_FILTER, the message is rejected due to the number of messages sent to a single number.
4104	true	EC_DESTINATION_TXT_FLOODING Related to status REJECTED_FLOODING_FILTER, the message is rejected due to the number of identical messages sent to a single number.

OPERATOR_ERRORS (group id: 3) - general error codes

The request has not been completed due to operator issues.

Id	Permanent	Error
10	true	EC_BEARER_SERVICE_NOT_PROVISIONED Bearer Service Not Provisioned
20	false	EC_SS_INCOMPATIBILITY SS Incompatibility
51	true	EC_RESOURCE_LIMITATION Indicates that invoked MAP operation could not be finished due the network congestion - this is an SS7 network congestion error on MAP protocol level.
71	false	EC_UNKNOWN_ALPHABET Unknown Alphabet
501	false	EC_INVALID_RESPONSE_RECEIVED Invalid Response Received
2048	false	EC_TIME_OUT Time Out
2050	true	EC_DEST_ADDRESS_BLACKLISTED The number was found blacklisted in the DND (Do Not Disturb) blacklist provided by the operator, or the same error code was reverted by the operator.
2051	false	EC_INVALIDMSCADDRESS Text blacklisted
4097	false	EC_NOTSUBMITTEDTOGMSC Not Submitted To GMSC
4102	true	EC_NOTSUBMITTEDTOSMPPCHANNEL Not Submitted To Smpp Channel

Voice error codes

OK (group id: 0) - voice error codes

The request has been completed successfully.

Id	Permanent	Error
5000	true	VOICE_ANSWERED The call has been received and answered.
5001	true	VOICE_ANSWERED_MACHINE The call has been received and answered by a voice machine.

HANDSET_ERRORS (group id: 1) - voice error codes

The request has not been completed due to handset related issues.

Id	Permanent	Error
5480	false	EC_VOICE_ERROR_TEMPORARILY_NOT_AVAILABLE Destination address is currently not available.

OPERATOR_ERRORS (group id: 3) - voice error codes

The request has not been completed due to operator issues.

Id	Permanent	Error
5002	true	EC_VOICE_USER_BUSY The end user is currently busy to receive the Voice call.
5003	true	EC_VOICE_NO_ANSWER The end user received a call but didn’t answer it.
5004	true	EC_VOICE_ERROR_DOWNLOADING_FILE The file specified in the HTTP request is inaccessible, and could not have been downloaded.
5005	true	EC_VOICE_ERROR_UNSUPPORTED_AUDIO_FORMAT Format of the file specified is not supported.
5400	false	EC_VOICE_ERROR_BAD_REQUEST Received request was rejected because is wasn’t formatted correctly.
5403	false	EC_VOICE_ERROR_FORBIDDEN Received request was rejected by the operator.
5404	false	EC_VOICE_ERROR_DESTINATION_NOT_FOUND The server has definitive information that the user does not exist at the domain specified in the Request-URI.
5407	false	EC_VOICE_ERROR_PROXY_AUTHENTICATION_REQUIRED The request requires user authentication on the operator’s end.
5408	false	EC_VOICE_ERROR_REQUEST_TIMEOUT There was no coverage for specific destination number or the end user couldn’t be found on time during the call.
5410	false	EC_VOICE_ERROR_GONE The user existed once, but operator doesn’t support destination address anymore.
5413	false	EC_VOICE_ERROR_REQUEST_ENTITY_TOO_LARGE Request entity-body is larger than the server is willing or able to process.
5414	false	EC_VOICE_ERROR_REQUEST_URI_TOO_LONG The server is refusing to process the request because the Request-URI is longer than the server is willing to interpret (destination too long).
5415	false	EC_VOICE_UNSUPPORTED_MEDIA_TYPE Format of the file is not supported.
5484	false	EC_VOICE_ERROR_ADDRESS_INCOMPLETE Specified destination number is incomplete.
5487	false	EC_VOICE_ERROR_REQUEST_TERMINATED Request has terminated by a cancel button and end user refused to receive a voice call.
5488	false	EC_VOICE_ERROR_NOT_ACCEPTABLE_HERE The format of the request is not acceptable on operator’s end.
5491	false	EC_VOICE_ERROR_REQUEST_PENDING Server has some pending request from the same dialog.
5492	true	EC_DUPLICATE_MESSAGE The same voice message has already been sent to this destination address.
5501	true	EC_VOICE_NOT_IMPLEMENTED Submitted request is not supported on operator’s end.
5503	true	EC_VOICE_SERVICE_UNAVAILABLE The service failed to complete the request.

Push notification error codes

Registration error (group id: 1) - push notification error codes

Messages not sent due to device registration problems (e.g. in cases of uninstalled applications).

Id	Permanent	Error
8001	true	EC_DEVICE_APP_UNINSTALL User has uninstalled the application on device or device cloud token expired.
8002	true	EC_GCM_MISMATCH_SENDER_ID FCM responded with MismatchSenderId in response error field. Sender ID is a unique numerical value created when you create your Firebase project, available in the Cloud Messaging tab of the Firebase console Settings panel. The sender ID is used to identify each app server that can send messages to the client app. Check your application build configuration.
8003	true	EC_NO_APPLICATION_FOUND Application with provided ApplicationCode is not found at Infobip Push service. Check your message target parameters.
8004	true	EC_NO_REGISTRATION_ID_FOUND Registration with provided PushRegistrationId does not exist or had been expired.

Cloud error (group id: 3) - push notification error codes

Messages not sent due to Clouds communication issues.

Id	Permanent	Error
8005	true	EC_SYS_ERROR_FROM_CLOUD Failed to send push notification. Cloud (FCM or APNS) responded with error while processing the request.
8006	true	EC_INVALID_GCM_AUTH_DATA Invalid cloud authentication data (Server Key). FCM responded with status 401 (Unauthorized). Check your Application configuration for Android at Infobip Portal.
8007	true	EC_INVALID_APNS_CERT Invalid certificate for APNS. Check your Application configuration for iOS at Infobip Portal.
8008	true	EC_APPLICATION_CLOUD_TYPE_DISABLED Cloud type was disabled by client for the application. Request is targeted to registration with cloud type that was disabled by the client. Check your Application configuration at Infobip Portal.
8009	true	EC_PUSH_INTERNAL_REQUEST_ERROR Internal error. Please try again later and if problem persists, contact Support for further assistance.
8010	true	EC_INVALID_PUSH_PAYLOAD Invalid push payload data. Please contact Support for further assistance.
8011	true	EC_PUSH_INTERNAL_GW_ERROR Internal error. Please try again later and if problem persists, contact Support for further assistance.
8012	true	EC_PUSH_CLOUD_TEMP_UNAVAILABLE Push Cloud (FCM or APNS) is temporary unavailable. Message is pending in retry.

Email error codes

Dropped (group id: 1) - email error codes

The request has not been completed successfully as emails were dropped by the mail delivery system on end-user’s side.

Id	Permanent	Error
6001	true	EC_EMAIL_BLACKLISTED Sender name used is a part of real-time database which consists of forbidden domains/sender names/IPs that are categorized as spam-friendly.
6002	true	EC_EMAILS_SPAM_CONTENT Emails are dropped due to spam content
6003	true	EC_EMAIL_UNSUBSCRIBED_EMAIL_ADDRESS Got Bounced message as sender possibly is being unsubscribed by receipient
6004	true	EC_BOUNCED_EMAIL_ADDRESS Confirmation that email cannot be delivered as bounce message was reverted on the previous attempt.
6005	true	EC_EMAIL_DROPPED Recipient had previously bounced, unsubscribed, or complained of spam so we will not attempt delivery and message will be dropped.

Bounced (group id: 2) - email error codes

The request has not been completed successfully and we received NDR (Non-delivery receipt).

Id	Permanent	Error
6006	true	EC_INVALID_EMAIL_ADDRESS Sender name is not a valid one - Either invalid characters or either invalid domain was used.
6007	true	EC_MAILBOX_TEMPORARY_UNAVAILABLE End-user’s mailbox might temporary unavailable on the server.
6008	true	EC_DEFERRED_DUE_TO_INSUFFICIENT_STORAGE End-user’s mailbox has reached its full capacity defined on the server.
6009	true	EC_MAILBOX_UNAVAILABLE End-user’s mailbox might have restricted access or simply does not exist on the server.
6010	true	EC_STORAGE_LIMIT_EXCEEDED End-user’s mailbox has reached its full capacity defined on the server.
6012	true	EC_HARD_BOUNCE We received bounced message (Non-delivery receipt) - Possible reasons: Recipient email address does not exist; Domain name does not exist; Recipient email server has completely blocked delivery.

System Error (group id: 3) - email error codes

The request has not been completed successfully due to system-related errors.

Id	Permanent	Error
6014	true	EC_PERMANENT_SENDING_ERROR Most commonly the issue lies within the domain used as sender as it probably was not registered yet.
6015	true	EC_EMAIL_GATEWAY_ERROR Sending email failed due to internal error

Chat error codes

(RCS, WhatsApp, Facebook messenger, Line, Viber)

Client error (group id: 1) - chat error codes

The request has not been completed successfully due to application misconfiguration or a bad/invalid request issued by the client.

Id	Permanent	Error
7001	true	EC_UNKNOWN_APPLICATION Application used to send the message does not exist. Make sure you have created the application and that you are using a valid application key.
7002	true	EC_UNKNOWN_USER Receiving user does not exists. Check that the user has subscribed to the service and that you are using the correct user key.
7003	true	EC_BLOCKED_USER Receiving user has blocked communication.
7004	true	EC_UNAUTHORIZED_ACCESS Invalid or unrecognized service access credentials. Make sure that you are using the correct access credentials issued by the service provider.
7005	true	EC_FORBIDDEN_ACCESS Authentication was recognized, but not allowed. Check that your application is allowed to send messages, and that it is published or approved by the provider.
7007	true	EC_ILLEGAL_TRAFIC_TYPE Attempt to sent a message with not allowed type.
7008	true	EC_INVALID_TEMPLATE_ARGS Message does not match the template. Check template arguments and text.
7009	true	EC_INVALID_TEMPLATE Template used to send message does not exist. Make sure template is created and that you are using a valid template.
7010	true	EC_NO_SESSION User did not initiate a session and therefore cannot be contacted.
7011	true	EC_ACCOUNT_ISSUE Problem with account.
7012	false	EC_DEPLOYMENT_CONFIGURATION_ERROR Issue with WhatsApp deployment
7013	false	EC_MEDIA_HOSTING_ERROR Provided media link has issues related to hosting
7014	false	EC_MEDIA_UPLOAD_ERROR Issue with media upload to provider
7015	true	EC_MEDIA_METADATA_ERROR Issue with provided media metadata, content-type, size, etc…
7016	true	EC_SPAM_RATE Message is being rejected due to spam
7017	false	EC_TOO_MANY_REQUESTS Sending speed is too high
7018	true	EC_INTERNAL_BAD_MAPPING Internal bad request
7019	true	EC_PROVIDER_BILLING_ERROR Billing error on providers side (for now Viber only)
7020	true	EC_DEVICE_REPRODUCTION ERROR Error displaying content on end-user device
7021	true	EC_LIMITED_FUNCTIONALITY Product functionality limited on provider side.
7102	true	EC_PHONE_MATCHING_DISABLED Facebook’s Phone matching option not enabled for the application. Check out the Facebook documentation to see if your application is eligible for this paid feature.
7201	true	EC_UNSUPPORTED_DEVICE Receiving user does not have a device that can receive this type of message.

Provider error (group id: 2) - chat error codes

The request has not been completed successfully due to a service provider error.

Id	Permanent	Error
7050	false	EC_PROVIDER_INTERNAL_ERROR Internal service provider error.
7051	false	EC_PROVIDER_TIMEOUT Connection to service provider timed out.

System Error (group id: 3) - chat error codes

The request has not been completed successfully due to a system-related error.

Id	Permanent	Error
7080	true	EC_INTERNAL_ERROR Internal error in Infobip platform. Contact Support to resolve the issue.
7081	true	EC_CONFIGURATION_ERROR Internal configuration error. Contact Support to resolve the issue.
7083	true	EC_SERVICE_NOT_ACTIVATED Service not active. Contact Support to resolve the issue.
7280	true	EC_DUPLICATE_REQUEST Identical message was already sent to the user recently.
7281	true	EC_BAD_ORIGIN Request was sent from an unapproved origin. Contact Support to resolve the issue.

Mobile Identity Error Codes