Create Conversation - Early Access

Resource

https://api.infobip.com/ccaas/1/conversations

Parameters

Use this method to create a new conversation. Conversation can be built without any parameter, all parameters are optional. Parameters "status", "priority" and "channel" will get default values if not provided. Parameter "channel" is default set to NO_CHANNEL.

Property name	Type	Description
topic	string	The topic of conversation can be any text up to 255 characters.
summary	string	Short description of conversation can be any text up to 4000 characters.
status	string	Conversation status (OPEN, WAITING, SOLVED, CLOSED). If no status is provided, will be set to default: OPEN
priority	string	Conversation priority (URGENT, HIGH, NORMAL, LOW) If no priority is provided, will be set to default: NORMAL
queueId	string	Queues id that conversation will belong to
agentId	string	Agents id assigned to the conversation

Request Example

JSON

					POST /ccaas/1/conversations HTTP/1.1
Host: api.infobip.com
Authorization: Basic QWxhZGRpbjpvcGVuIHNlc2FtZQ==
Accept: application/json

{
    "topic": "Topic Demo",
    "summary": "This is summary",
    "status": "OPEN",
    "priority": "HIGH",
    "queueId": "FBDDA7F8B33417374ACC02F5265527E6",
    "agentId": "97457D13B1FC79AF3C1A1096AE7E77AB"
}

					{
    "id": "25E9059F2FA0F37E802567EDE3125CCB",
    "topic": "Topic Demo",
    "summary": "This is summary",
    "status": "OPEN",
    "priority": "HIGH",
    "queueId": "FBDDA7F8B33417374ACC02F5265527E6",
    "agentId": "97457D13B1FC79AF3C1A1096AE7E77AB",
    "createdAt": "2019-05-24T13:51:08.099+0000",
    "updatedAt": "2019-05-24T13:51:08.099+0000",
    "channel": "NO_CHANNEL"
}

					{
    "statusCode": "ERROR",
    "message": "Required request body is missing or not valid"
}